Our Terms and Conditions

General

The use of this Website (drivensnow.co.uk) and all orders for goods are subject to these Terms and Conditions. Any conditions stated on this website do not affect your statutory rights as a consumer.

By passing through the website checkout area and clicking 'Confirm my order' you will be deemed to have read, understood accepted and agreed to being bound by these Terms and Conditions.

Orders can only be accepted from customers who are 18 years or older. If you are under 18 years of age you are welcome to browse our website but we regret that we are unable to accept any order from you.

A contract between you and DrivenSnow Ltd (DrivenSnow) for the sale of our products will only exist once we confirm your order by emailing you to confirm that payment has been accepted and your order has been dispatched. The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England and Wales.

Any disputes arising from this website shall be resolved by the English Courts. If any provision of these Terms and Conditions is determined to be illegal, void or unenforceable by any court or administrative body of competent jurisdiction, such determination or decision shall not affect the other provisions of these Terms and Conditions which shall remain in full force and effect but only insofar as these Terms and Conditions are capable of continuing in existance without the excluded term or terms.

DrivenSnow reserves the right to vary these Terms and Conditions at any time prior to accepting any order from you. No variation of these terms and conditions shall apply unless agreed in writing by DrivenSnow Limited, a company incorporated in England, registered number 4857845.

Prices

All prices quoted on this website are quoted in pounds sterling and, where appropriate, are inclusive of UK sales tax (VAT) at the current rate (17.5%). Whilst DrivenSnow will exercise all reasonable endeavours to ensure that the prices and delivery costs quoted on the Website are accurate, if by mistake we have mispriced an item, we shall not be liable to supply such item at the stated price. DrivenSnow shall however, notify you of the misprice and of the actual selling price prior to dispatching your order. DrivenSnow will then ask you to confirm whether you wish to confirm your order at the alternative price. You shall be entitled to cancel your order at this point. DrivenSnow reserves the right to change the prices at any time prior to accepting any order from you without prior notice.

Prices quoted on the Website do not include delivery charges. We will notify you of the delivery charge by email, when we dispatch your order. See our Delivery section for further guide prices for the delivery charges payable.

Payment

Payment for goods ordered can be made in Pounds Sterling using Visa, MasterCard, Switch, SOLO, JCB or Visa Delta. Payment will be debited from your account upon dispatch of your order. The holder of the credit, debit or Switch card, used for the payment of goods purchased is fully liable for all sums charged. Completing the payment information and submitting the order implies authority to debit the relevant card. DrivenSnow operate a secure site and will take all reasonable care to keep your order and payment details secure, but PURCHASES FROM THIS WEBSITE ARE AT YOUR OWN RISK. When you enter credit/debit card details on this Website, they will be sent encrypted over a secure data link. Please also see our Security statement for further information.

In the event of payment being declined by your card issuer, DrivenSnow shall not be responsible for any costs or inconvenience caused by a subsequent delay in dispatch. Goods will not be dispatched untill funds have been cleared.

Recipients of orders sent to destinations outside the EC are responsible for any local taxes that are due on the goods.

Passing of title and risk

Property and title in and to the goods ordered by you shall not pass to you until DrivenSnow has received payment in cleared funds for the price of the goods and all ancillary costs and the goods have been dispatched to you. The goods shall be at your risk as from the time when the goods are delivered.

Availability

All goods are subject to availability and DrivenSnow reserves the right to discontinue supplies of goods at any time, without notice, and excludes all liability in respect of any claim arising from you or any third party caused directly or indirectly by such discontinuance.

Whilst DrivenSnow will make every effort to have adequate stock of goods available, occasionally we may be unable to fulfil your order. If we are unable to fulfil an order (in whole or in part) we will advise you of this by e-mail or phone. You will then be given the opportunity to cancel your order. If we are unable to contact you, we reserve the right to dispatch the available part of your order and to deliver the balance of your order at a later date (with no further delivery charges).

Formation of contract

An order submitted by you via the Website is deemed to be an offer to purchase goods from DrivenSnow seen on the Website. Once you have submitted your order, we will send you an e-mail confirming receipt of your order. This e-mail is only intended to confirm receipt of your order and is not intended to constitute acceptance of your order by DrivenSnow.

No contract shall be formed between DrivenSnow and you unless and until we dispatch the goods to you. We will only charge you for the goods ordered when the goods are dispatched. We may, at any time prior to dispatch of the goods, decline to accept your order for any reason.

Delivery schedule

Delivery charges are at current 1st Class Royal Mail tariff or our ParcelForce 48 hour tariff. See our Delivery section for further information and current tariffs. Once your goods are dispatched, we have no control over the delivery operation or timescales.

Delivery is normally within 5 working days of receipt of order, although please allow up to 14 days. All schedules are subject to item availability. We aim to stock all items although due to reasons beyond our control this is not always possible.

DrivenSnow shall not be liable for any failure to deliver by expected dates or for any loss or liability whatsoever arising from such failure.

Cancellation

If you are not happy with your purchase, or you wish to cancel your order, you have the right to cancel your order by giving written notice to DrivenSnow (by e-mail, fax or post) at any time from placing your order until the expiry of seven (7) working days from the day after you received the goods. If you cancel your contract after the goods have been dispatched, you must also return all the goods to DrivenSnow.

On such cancellation, DrivenSnow shall accept such goods only if they are returned to DrivenSnow in the same, saleable condition as the original delivered goods. We cannot refund for any item which has been opened, used or otherwise affected its saleable condition. See Returning Goods, below.

Subject to the above, DrivenSnow will then refund your credit or debit card with the total value of the goods (excluding our delivery charge) within thirty (30) days of the date of cancellation. The cost of returning the goods to DrivenSnow shall be at your expense.

In relation to food or drink items (perishable goods), once your order has been dispatched YOU WILL NOT HAVE THE RIGHT TO CANCEL YOUR ORDER. All our goods are guaranteed to comply with the provisions of the Sale of Food and Drugs Acts and with all statutory requirements and regulations relating to the sale of food. We guarantee that everything you buy from us leaves our premises in the best possible condition.

Damaged and defective goods

If the goods you receive are damaged or defective or different from the goods ordered, you will be entitled to a full refund. You should inform DrivenSnow of the damaged, defective or dissimilar nature of the goods delivered by e-mail at info@drivensnow.co.uk or by telephone on 020 8829 4959 (Standard rate) within seven (7) working days beginning with the day after the day of receipt of the goods. Any damaged, defective or dissimilar goods should be sent to DrivenSnow within seven (7) days of notification for inspection in order for the damage or defect to be assessed.

The cost of returning the damaged, defective or dissimilar goods shall be at DrivenSnow's expense. Where any valid claim relating to any defect in the quality or condition of the goods is notified to DrivenSnow in accordance with these Terms and Conditions of Sale, DrivenSnow shall replace the goods free of charge or offer you a full refund together with any reasonable costs incurred in returning the goods, but DrivenSnow shall have no further liability to you. This does not affect your statutory rights as a consumer.

Returning goods

If you need to return goods, in accordance with the Cancellation and Returns policy above, please carefully pack the items back in the parcel, including all deliver paperwork and a note to say why you have returned the goods, and send it back to:

DrivenSnow Ltd
13 Ingram Road
London
N2 9QA

DrivenSnow will not accept any responsibility for loss or damage to goods returned in this way until they are received at our address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.

Complaints and customer service

If you are not satisfied with any goods received, or wish to return goods for any reason, or have any complaints regarding the purchase of goods from this Website or have any queries regarding the use of this website, please contact DrivenSnow at info@drivensnow.co.uk or contact our customer services helpline on 020 8829 4959 (Standard Rate) which shall be available Monday to Friday from 0900 to 1700 GMT.

We will endevour to respond to all complaints within five working days.

Links

The DrivenSnow website may contain links to other sites. DrivenSnow bear no responsibility for their content. Other website operators wishing to establish a link with the DrivenSnow website should send a request to info@drivensnow.co.uk

Copyright

The copyright to the contents of this website belongs to DrivenSnow. Users may download, view and print materials for their own personal, non-commercial use. The contents must not be used for commercial or business purposes without prior written permission from DrivenSnow.

©2004 DrivenSnow Ltd All Rights Reserved. Use of this online service is subject to the disclaimer and terms and conditions.